At GYM-Powerful, we are committed to providing carefully crafted digital guides, templates, and video materials for coaches, trainers, and sports professionals. Since all our products are delivered in digital format only, the rules for refunds and returns differ from those for physical goods. Please carefully read the full policy below before making a purchase.
1. Nature of Our Products
- All products offered on our website — including PDF guides, Excel templates, video lessons, and other digital resources — are intangible digital items.
- Once purchased, these products are made immediately available for download or online access.
- Because of their digital nature, digital goods cannot be physically returned, and access to them cannot be revoked once delivered.
2. Refund Eligibility
We understand that issues may occasionally arise, and we allow refunds in specific cases:
- Duplicate purchase
- If you accidentally purchased the same guide or service more than once, you are eligible for a full refund of the duplicate transaction.
- Technical issues
- If you encounter problems accessing your purchased files (e.g., broken links, corrupted files, or inability to open the material), please contact our support team immediately.
- If the issue cannot be resolved within a reasonable time frame, you will receive a full refund.
- Incorrect product delivery
- If due to a technical error you receive a different product from the one you ordered, we will either provide you with the correct product at no additional cost or issue a full refund.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase (e.g., if you decide you no longer want the product).
- Accidental purchase of the wrong guide when the correct one was clearly listed on the site.
- When the digital files have already been downloaded, accessed, or partially consumed.
- Dissatisfaction due to personal expectations if the product was delivered as described.
4. Refund Request Procedure
- To request a refund, please contact our support team via email at info@gym-powerful.online.
- You must submit your request within 7 calendar days from the date of purchase.
- In your email, include:
- Your full name and email address used for purchase.
- Your order number and date of purchase.
- A detailed description of the issue and the reason for requesting a refund.
Our support team will review your case and contact you within 48 hours with an update.
5. Processing of Refunds
- Once a refund is approved, the amount will be credited back to your original payment method.
- Processing time may vary depending on your bank, payment provider, or chosen payment method, but usually takes 5–10 business days.
- Please note: GYM-Powerful is not responsible for any additional fees charged by banks or payment processors.
6. Contact & Support
We want you to be fully satisfied with your purchase. If you face any difficulties accessing your materials, need assistance in using our products, or have questions about this policy, our team is here to help.
- Email: info@gym-powerful.online
- Response time: within 24–48 hours on business days
- Availability: We provide global support and respond to inquiries in English.
7. Final Note
By purchasing our digital products, you acknowledge and agree to this Refund and Returns Policy. Our goal is not only to provide you with carefully crafted educational resources but also to ensure transparency, fairness, and reliability in every step of your journey with GYM-Powerful.
